I’ve spoken to them a few times as well, can’t remember names but the main bloke can be a bit of an arse but the other guy who I think runs the Kent office is very friendly and helpful.
Emporium buy in bulk and very rarely check what they are selling, to their credit they do refund or resolve issues quickly. I guess it’s a case of buyer being aware of how they work.
I bought a modwright LS100 from them and found that all the valves were worn out, noisy and microphonic despite it being advertised as nearly new.
I also bought a Well tempered Simplex and although it was in perfect condition they just wrapped the silicon cup (still full) in a plastic bag which subsequently leaked in transit.