We've been with BT since we moved to our current house (over 10 years now). We've never been tempted to change provider, simply because our broadband service has been rock solid.
A couple of weeks ago, I negotiated a new deal with BT, which included upgrading our router from a Home hub 5 to a new BT Smart Hub. Smashin'...
Or not. Since installing the Smart Hub, our broadband connection has turned to total shit. Connection drops out every few minutes and reconnects when it feels like it. BT support (usually very good on the few occasions we've needed it) seem clueless. They've already sent me a new Smart Hub (no difference) and changed some settings at their end, all to no avail.
A quick google suggests the Smart Hub is a piece of crap and that I should ask BT to send me another Home Hub 5. Should I do that, or is there something else worth trying first?