Well I started the thread in july. It had been resolved.
Surprise we never did get the required report with photos showing damages.
After an independent assessor looked at the car (apparently)…we now have had the bill reduced by £900 to a far more reasonable £75.
We never had to argue except to ask for the required report, and cancelled the direct debit they would have taken the original amount with.
Scheming cunts trying it on… Is all I can say