My ex-supplier rang me and wanted to install a smart meter, I agreed, then they said,
“we just need you to confirm some security details”
you rang me, you know who I am
I’m sorry sir it is a security issue
My security means that I never give out my details to unsolicited callers
but we can’t proceed without being sure that we are talking to the customer.
OK, Give me the number of my meter and the cost of my last bill
We can’t give out that information due to data protection
But I can’t proceed without being sure you are my energy supplier.
I haven’t got a smart meter and i have a new energy supplier.