Dom is ultra-reliable. The issue is that he is a lo-tech cottage label. No printed mailers etc. Everything is done by hand, for the love of it. OK, the email list thing is a pain in the arse, but he uses Facebook too, and always looks after his regular customers. If you use Facebook then it is simple.
I’ve bought from him since his days running the Earworm label. The only issue I ever had was with Eat Lights Become Lights when I ordered directly from the band and not from Dom. That will teach me to try and support the artist because Neil Rudd never sent me the records and basically told me to fuck off. Dom sorted me out at cost after I shared the email exchange with him.