Here I go again …
Vodafone Pensions are due one.
Claire worked for VF for long enough that most of her pension contributions were made under the original Defined Benefits scheme, now administered by Vodafone Group Pensions who are part of the insurance giant WTW. They live in a PO Box in Redhill. VF eventually swapped to a Defined Contributions scheme which is now called LifeSight. Unsurprisingly perhaps, given how very closely interlinked these two businesses must be, LifeSight are also part of WTW in Redhill, cooped up in a different PO Box.
In the few months before she died Claire put some effort, when that was a real effort, into activating her pension. She did this in part, at least, to minimise the trouble for me when it came to claiming the spouse’s pension once she would be gone. She was pleased and proud of having managed it. I thanked my lucky stars.
After she died I did have to fill in a long and detailed form. I had to prove that she was gone and that I was who I said I was and that I was also her beneficiary and that there weren’t any others. This included digging out and sending them some unexpected documents (my original birth certificate, for example, and the complete original of Claire’s ‘wet-ink signed’ will, though they would accept an electronic scan of that). But there you go. Paperwork is paperwork. I accept it had to be done.
A couple of days ago a fat envelope arrived here asking Claire to read all 86 enclosed pages and tell them how she would like to take her Vodafone pension when she turns 65 in November. I phoned the helpline and told them that she died in January and that they were already paying her pension and were about, I hoped, to start paying me.
It turns out that she had been dealing with Vodafone Group Pensions and that they were the ones I’d contacted to let them know when she died and to whom I’d sent all the paperwork. Unbelievably they hadn’t told LifeSight or indicated to me that I might have to. So the recent fat envelope was from LifeSight. They didn’t know Claire had died.
They were apologetic on the phone, but late yesterday they e-mailed me a 19-page form, near identical to the previous one asking me to prove all the stuff I spent February proving to Vodafone Group Pensions, and asking me to send in all the same supporting certificates, will, etc, etc. Again.
I will get back to them this morning. I will be polite. But I won’t be in a good mood. Even the government can manage ‘Tell Us Once’.