Firestick help please

Hi Any advice please …I have a brand new 4K Amazon firestick plugged into telly for first time and it wants to install the latest updates but won’t allow it to …my daughter has a faster connection so tried it there and still the same

Is it faulty or is there a way round it

Has it connected to your network?

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Yes in both cases

It starts with the firestick logo then asks for network then language then checks for latest update then the image on photo above appears

Is it plugged into the mains or being powered by the tv usb? Try plugging into a mains charger.

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Have done that it’s getting sent back as faulty to Amazon …Thanks for helping

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Could be a problem at their end? Try again tomorrow morning?