Yesterday, our 18 month old Medion laptop played up - the number keys 1,2,3,4,7,8,9,0 stopped working. Weird.
I tried to fix it for 45 mins, no joy. My wife tried for a couple of hours and eventually in desperation did a reset from last Monday.
Now on restart she is caught in a loop. She can’t get to a command screen. She can’t use advanced troubleshooting as she doesn’t know the laptop administrator password.
Is there a way of changing the laptop administrator password via another device?
Three Step Recovery Program:
Step 1:
Smash it with a hammer.
Step 2:
Claim on your insurance.
Step 3:
Enjoy your nice new laptop.
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NB: I am not actually endorsing fraud, just being a cunt.
I haven’t even watched any porn on it!
Oh well, at least it’s not something essential then 
Liquid spillage? That has the potential to cause major fuckery including interrupting the boot up cycle.
Thanks. Unfortunately, it is definitely not that. If you google it this is a problem a number of people have suffered. Sometimes it is number lock related - we’ve tried all those fixes and it doesn’t seem to be that. Other previous sufferees attribute it to a Windows 10 update, which is what it feels like.
She has managed to recall the password, get out of the loop and it is now saying “resetting PC xx%”. We may have progress.
I told her to buy a Mac.
there’s your problem.
German, part of Lenovo these days, which I thought meant we were safe. Plus it looked nice (metal case).
I had the same issue with a friends laptop. Ended up putting a usb keyboard on it.
Yup, thanks. We did that yesterday but then reset it and boom locked in a cycle, which my wife may, fingers crossed, have now unlocked, whether the number keys will now work…
Using a usb keyboard on an 18 month old computer would be ridiculous. I think it is still under guarantee, but of course it has lots of stuff stored on it.
backed up properly I hope?
My stuff is, my wife’s not so much. I’ve been mulling getting a NAS.
get one - we store nothing on local machines anymore. Louise isn’t allowed to on her laptop.
Don’t forget a single NAS isn’t really a resilient backup. To protect your business you should try and keep something offsite. oh and my fee is £1500 per 30 minutes
Cheap at half the price.
that’s discounted, you should see the price for others
I thought you had given up turning tricks at Hanger Lane Station.
It’ll may be your last update if it isn’t a keyboard fault. You can manually download the last update from the page below.
https://www.catalog.update.microsoft.com/Search.aspx?q=Update%20Windows%2010