Sonos troubleshooting

I’ve put my network share and local network account credentials into the Sonos app.

They seem to be accepted but I don’t have any local library appear. Sorry, not much to go on there. @Gyroscope any common gotchas?

:thinking:

Have you got a local library under “Browse” (musical note icon one from the left at the bottom) with nothing in it? Or just nothing at all?

They’ve only (very) recently implemented SMB > 1 so if your NAS is locked to e.g. 2 I’d make sure that the Sonos is bang up to date.

Nowt. Not a sausage.

I was just about to mention SMB. I might have locked the NAS to v3 so maybe I need to include 2.

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Didn’t work. I went all the way back to SMB v1 to test it.

I’ve confirmed it’s definitely accessing the share. If I try with no credentials it says access denied. With the correct username and password it works.

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Sorry, I don’t know what else to suggest.

I assume you set your NAS to SMB 2 (or 1), removed and then re-added your local library.

At that point it should start indexing immediately. Or flash up “access denied” etc.

The path never shows up

Sorry, I’ve had a long think about this and can’t come up with many/any scenarios that would fail like this.

Sonos support are responsive and good. And the forums (“community”) are OK, although like anywhere else there are a couple of million-post fanboys (“Ratty”) who will tell that the product is perfect, you’re an idiot and you should use the search function.

Instead of setting up the initial connection on a phone maybe install the desktop app on a laptop and try it there?

Just a guess.

(I guess this is as good as anywhere else)

App update today and it seems they’ve fixed the compilation / multi-artist indexing disaster introduced a couple of months ago.

Still a long way to go (at least for local libraries) before they reach where they were, but the above was an absolute showstopper for me.

They keep mailing me with “buy this thing at a significant discount”. Uh, not until you fix all the shit you broke, thanks.

Can you edit the playing queue yet or add stuff as play next etc?

Sorry, different stuff for different people, I don’t know.

I just play an album, which while still being tricky in some cases is no longer impossible.

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I’m a bit late to this party, and imagine you’re all well ahead of me…but WTAF is going on with this shitty software?

My app refuses to retain recognition of my system.

Sound does still come through the surrounds but I’m at a loss to know whether it’s being correctly decoded or not.

What a thoroughly rotten piece of shit