I wasn’t aware I had done any of those things, in fact i have made no judgement or expressed any opinion. Not sure why you keep directing your posts at me
You wrote this and that was my respoonse.
I wrote that in response to you seem to be thinking I was your lacky.
I think if I’m a customer, and spending £25k on an item, the manufacturers serviceablity an customer service comes into a large part of that.
I’ve mostly bought second hand items, so you would not always expect the manufacturer to be quite as helpful for an item out of warranty but my experience, with say Rega, Lyngdorf and Bryston/PMC has been superb.
All three items were amplfiers, out of warranty but all fixed for VERY reasonable costs, even the Lyngdorf that had a new power board, fitted with labour, shipped back to me from the EU for under £200.
The R&D/Manufacturing costs for Lyngdorf in that item must be huge, compared to being quoted allegedly £2k+ just to repair a £25k phonostage, when it turns out the faulty part is just one capacitor, something that TE most likely has a stock of 1000s of considering how many are used in his products, plus what maybe an hour or so labour considering he designed the item so would know exactly what to look for as the fault. Come on.
The only item that might be an issue is the top plate as he says only 10 are made a year, but he would have stock of one you would imagine, and a single 10mm custom plate of acrylic with some metal grille hot clued to the bottom…
EDIT
Just to add, this phonostage had been back to TE for repair so he most likely likely (you would have thought) already looked at it and seen what the faulty item was, quoted £2k+ and then said that nobody else would able to repair it. Give over.
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You arrived at that from this?
“OK, I’ve not read into this one at all which means I don’t know anything about it other than a thread flaming a manufacturer - I’ve been cautious of laying the boot in but it seems this one is rather cut & dried.”
(I wasn’t asking for anything)
FFS Matt.
You posted that there were two sides to a story.
I agreed and signposted you to the suppliers version.
That is all.
I don’t care if you read it or not .
You then post back and say you haven’t read irt and start a dialogue with me in which I have no interest whatsoever
Read it or don’t, I don’t give a fuck
Have you tried Tai Chi?
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Richard Dunn did that. It didn’t seem to help.
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Also made poor sounding equipment. Maybe Goat Yoga is the way to go?
Is that a thing? Does it involve cream cheese?
I suspect Tom is upset because -
- The opening up of his flagship phono stage wasn’t flattering to say the least, from a ‘where does my £25k go’ and from a craftmanship perspective of how it was put together . Presumably that’s why he doesn’t make it easy to get the lid off because he not too keen to let people see inside
- The unit was returned to TE by a customer who then apparently baulked at the quote that TE asked for to repair it (couple of grand). The customer asked for it to be shipped to MiM instead - TE boasted that he wouldn’t be able to repair it - presumably now embarrassed that MiM was indeed able to repair it, AND that the repair quoted in the thousands turned out to be for just a blown cap.
- The broken casework and state of the internals TE claimed was as a result of poor transit packaging but I can’t make sense of his explanation as to why he thinks that this is MiM’s fault? I mean he didn’t pack and ship this to himself and TE says he sent the unit to MiM upon his customers instructions
- TE is now feeling the full impact of the Streisand Effect which he himself initiated by trying to have the embarrassing video of his phono amp taken down for copyright reasons. If you watch MiMs follow up video he goes some way to debunk that any infringement has taken place. Also his actions are now being read about on a growing number of audio enthusiast forum who are entitled to an opinion.
- TE hasn’t helped his own cause with his reponse and from my own experience with him, has quite predictably chosen to label MiM ‘bodge it Mark’ and criticising the repair he did saying that it won’t last etc.
If TE thinks he’s upset now, just wait and see what happens if he tries to push around Louis Rossman who has stepped in to defend MiM. I don’t buy a lot of what Rossman says but I admire his hutzpah when it comes to standing up for right to repair against the likes of Apple. You gotta love how he relishes laying down the gauntlet to TE in this video.
But again in my experience TE is just a flat track bully and I think he will run a mile from that challenge, just like he did when I confronted him.
If TE actually thinks he has patent to protect then lets see him try.
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He’s in the khazi for sure.
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I’m hearing “He’s in khazi” to the tune of Bauhaus’ “She’s in parties”.
This probably means I’m a bad person.
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Maybe Tom has managed to patent the sonic properties of the audiophile grade cardboard that appears to be an integral part of his sophisticated ‘alien technology’ 
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Wasn’t aware of that, only saw the first deconstruction video.
TE was wrong! Sorry state of affairs
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This may help explain that -
Watching the original again, I see it arrived with Mark with a label saying “… Master Groove, Trashed in transit to us”. So it does sound like the damage was done when it was sent to them, but Mark doesn’t say who originally sent it where, or whether he was the first in the chain to originally see it.
You can clearly see the label on the original video.
I get the feeling it had a fault (buzzing on one channel) so it was sent to TE for a quote, where if was then trashed by courier on route. The owner then baulked at the repair cost and asked for someone else to do the work etc…
None of which explains why TE chose to say this on email -
It was him ( ‘bodge it Mark’) that posted the unit to us but as I said he fails to mention he posted an expensive amplifier with the local post office and wrapped it in a couple of sheets bubble wrap and placed it in a card box.
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