My 12 year old grandson forgot his password so reset his phone thinking he could start again.
After going round all the houses for hours I can’t sort it which annoys me greatly. I’ve done a 3 fingered salute reset including cache.
It comes back each time knowing the phone has been reset so login with previous details. I understand the security logic here but there has to be a way past this. We went into his Gmail account and reset his password but the phone says not recognised.
Any pointers please.
Sorry, should have been in Computers and Tech - I’m stressed!
What will Tesco do? Put some cheese on it and grill it?
There will be a small independent shop somewhere that will fix it for a tenner. Next time write the fucking password on an email and send it to yourself and file it under your kids name in your email files.
Or register your phone, with " Find my phone". I bet he will lose it, or misplace as well.
I have used it. It works, for both finding it, and resetting it. ( Without password!)
I’ve spent time on Google and YouTube. There’s a reset protection ‘feature’ which means that even after a reset it wants you to log back in with the previous details. They’ve been lost or forgotten.
I’ve reset his Gmail password but for some reason that I can’t work out the phone is not accepting that. I’ll see what the provider says tomorrow - and not some 17 year old spotty kid in a phone shop thank you.