Android phone reset


#1

My 12 year old grandson forgot his password so reset his phone thinking he could start again.

After going round all the houses for hours I can’t sort it which annoys me greatly. I’ve done a 3 fingered salute reset including cache.

It comes back each time knowing the phone has been reset so login with previous details. I understand the security logic here but there has to be a way past this. We went into his Gmail account and reset his password but the phone says not recognised.

Any pointers please.

Sorry, should have been in Computers and Tech - I’m stressed!


#2

Any chance he had activated, find my mobile, on his phone?


#3

No, pretty sure not


#4

What are you actually trying to do? It’s not very clear…


#5

I’m calming down slowly…

He forgot his password so thought it’d be a good idea to do a reset. Of course it comes back asking for the last login details which he doesn’t know.

Starting the phone shop fresh would be a good idea


#6

Use the Google find device to reset the device completely? Sign into Google on a web page, find my device, and reset the right one.


#7

I’ll try that.

I’m giving it half an hour more then I’m taking it to Tesco tomorrow where it was bought.


#8

What will Tesco do? Put some cheese on it and grill it?

There will be a small independent shop somewhere that will fix it for a tenner. Next time write the fucking password on an email and send it to yourself and file it under your kids name in your email files.


#9

Or register your phone, with " Find my phone". I bet he will lose it, or misplace as well.
I have used it. It works, for both finding it, and resetting it. ( Without password!)


#10

Still not clear what you’re trying to do? Reset phone? Reset google password? Something else?


#11

Sounds like the user pin code to unlock the screen for use has been forgotten.

A user rest wont solve that, otherwise whats the point of a security code?


#12

Can I do a not like and don’t be fucking sarcy please. Not helpful


#13

Once it’s sorted I will, ta


#14

Pretty much anything that will get access back.

I’ve spent time on Google and YouTube. There’s a reset protection ‘feature’ which means that even after a reset it wants you to log back in with the previous details. They’ve been lost or forgotten.

I’ve reset his Gmail password but for some reason that I can’t work out the phone is not accepting that. I’ll see what the provider says tomorrow - and not some 17 year old spotty kid in a phone shop thank you.


#15

Exactly Graham. I’ve given up now and I’ll take it to the supplier tomorrow, it’s still under warranty.


#16

Ugh, dunno. You should be able to factory reset and set the phone up again from scratch.


#17

Agreed. From what I’ve read that SHOULD work but it doesn’t.

I’m done, I’ve spent enough time on it.


#18

:frowning:


#19

It’ll get sorted.

It’s his first phone, he’s 12 in a few days. He’s been fine with it so far.

This will be a learning experience I’m sure.


#20

if he’s anything like my nephew he’'d have lost it in the first few weeks