My 12 year old grandson forgot his password so reset his phone thinking he could start again.
After going round all the houses for hours I can’t sort it which annoys me greatly. I’ve done a 3 fingered salute reset including cache.
It comes back each time knowing the phone has been reset so login with previous details. I understand the security logic here but there has to be a way past this. We went into his Gmail account and reset his password but the phone says not recognised.
Any pointers please.
Sorry, should have been in Computers and Tech - I’m stressed!