Parcel 2 go fuck up delivery
Parcel 2 go fuck up claims process
You then have to get involved and do all their leg work for them before they end up clearing up their own shit.
But if this fills you full of joy then this is the place to post!
This could only happen in the NHS, there’s no way a private service would ever put something like this on their books (without having a policy excess in the hundreds of thousands)