Specsavers (via the NHS) !
Had an Audiology appointment today to have aids fitted. I drive the 30 minutes to Thame, park up and sauntered in. Speak to a staff member and was told to “sit over there”.
Receptionist (just somebody with access to a computer) came over to check on those in the waiting area, only to state that there was no record of my appointment. I showed her my phone with the appointment email, and she just shrugged.
So I went full Karen and asked for the manager.
Having showed the head moron the 3 x email reminders, he glibly says, “We can book you in for two weeks from today, will that be alright ?”
No it fucking won’t be alright !!!
No apology. No ownership. Not even an attempt to blame my Doctor or the NHS.
Just complete indifference.
I hate the way the NHS has been part privatised but, in the past, I have experienced some benefits. Not on this occasion !
Fucking up a booking is one thing. No acceptance of responsibility from a manager, given the evidence, is totally unacceptable !