Run of the mill enquiry with Voxi last week ended along the lines of “as a valued Voxi customer we have available an offer for you if you transfer to Voda”…Mmmmmm, excellent offer, yes please, thank you very much.
Half an hour of webchat later (credit check etc.) the deal was done.
2 days later the sim swap went through without a hitch, so I phone Voda to set up the account and take advantage of all the promised benefits…“e-Sim for your smartwatch Sir, yes of course we can set that up for you!”…for an additional £7.50 a month!..You what?..I think not, that’s not what was sold to me!
Then follows 2 days of further chat, ending up with a conversation with the Voda “Customer Excellence” department.
Nope!..Voda can fuck right off you scamming cunts, transfer me back to Voxi! (it’s probably worth mentioning at this point that an alternative network supplier isn’t really an option for me as a couple of friends I visit regularly live out in the Northumberland sticks and Voda is the only network with coverage… )
Ok Sir, we’re very sorry about the inconvenience, I’ll credit you for all your Voda charges and arrange the transfer back to voxi.
5 days later the sim swap hasn’t happened so I contacted Voxi to enquire why not.
Not our problem, I’ll transfer you to Voda…Not our problem, I’ll transfer you back to Voxi…x3!
Fucking sick of this waste of my (admittedly not very valuable) time.
Seems they cant do the sim swap 'cos I’m still in contract with Voda, despite me being within the 14 day cancellation period and Voda agreeing to cancel the contract & refund all charges.
New complaint lodged, and it seems “our back office tech team” are having issues transferring my number!..Could take weeks to sort out, apparently!
Same company, same network (obvs!) …fucking cunts!!!
Humble apologies for banging on about this, but I’ve realised I missed one important detail in my moan, and this is perhaps the one thing that has really boiled my piss about the whole deal with my interactions with the above company.
I have an ASD “additional needs flag” on both of my phone accounts, and whilst I do not expect each and every one of the CS agents I speak with to understand an acronym which they may not have come across before I did explain (respectfully when questioned) on numerous occasions that ASD stands for Autism Spectrum Disorder, and the potential implications of that re. communication and interpretation/understanding of conversation and information,
I do however expect that when eventually passed to a Customer Service Manager on the understanding that all the relevant information had been passed on (and after waiting for 20 minutes while they had a coffee/wank/read the notes ) I really shoudn’t have to explain myself once again and tell them to google ASD FFS!
That REALLY fucked me off!
Sam had to sit the her employer down in a safe space and using coloured blocks and thick orange crayon explain to him how it would have an absolutely negligible impact on him, because it’s designed to go after corporate tax dodgers buying-up tracts of land to help whitewash their tax obligations.
Thick, tory-voting cunts the lot of 'em, unfortunately…
Had to do summat similar with our neighbour. He was ranting about how unfair it all was, until I asked a couple of questions for which his own answers calmed him down.
The conversation was finished with, “I wish somebody had explained it better.”
So cockpunch to reactionary cunts who just read headlines from the Daily Heil.
Daryl Davis is kind of the poster child for this - got so many people out of the KKK by direct engagement like that. The big challenge is it takes quite a lot of skill, you have to build up a lot of trust with the other person, and there’s a dose of luck too. But all those factors make that sort of effective engagement a non-starter for a political campaign that has to operate at a nationwide scale.
So whilst I’m very unlikely to get into much of a debate with someone in an online context, I’m a little more hesitant to completely disengage with people I know, even if there views are at the more heinous end of the spectrum.