I kinda didn’t have to, they didn’t turn up! I got a text from them saying that due to unforeseen circumstances it would be tomorrow. Tomorrow came and went, no further communication at all. So I just cancelled.
I’m now trying to get it from John Lewis. I spent 15 minutes on the phone yesterday and didn’t get through. I’m now through to them, but the guy can’t work out if they can actually provide the installation service yet. I’ve been on the line with them for about 20 minutes. He’s said that it may take him a while to get through to the supplier. And I still don’t know how much the installation is.
I don’t really understand the difficulty. Surely everyone who buys a dual fuel cooker wants installation, and probably removal of old? This should be bread and butter for them. I can’t work out why this has to be done via a long phone call, rather than just their website.
So a massive cockpunch to Appliances Direct, they’re fucking useless, but John Lewis can have one as well.
Their website says that if you need installation then you need to order by phone. I’ve now spent ages ordering by phone, only for my John Lewis credit card to be declined. So I’ve had to go to their website and order it, which has gone straight through.
I have no idea if the installation will be included or not, he guy couldn’t tell me. I guess that there may be a separate charge, or they may not be able to do it at all. Neither he nor I had a clue. And delivery will be some time in the next four weeks. Thank goodness we have a device that mostly still works!
